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Q-How do you determine the cost of an item with custom embroidery on it?
A- A free quote will be provided on all custom orders prior to production.  The price will be dependent on the cost of the apparel or gift item and the estimated stitch count of the design that will be embroidered on it.  All items are priced to include any embroidery design up to 10,000 stitches.  Items with embroidery designs larger that 10,000 stitches will be charged $1.00 for each additional 1000 stitches.  This price will vary depending in the quantity of items in the order.  We offer discounts for orders larger than 24 pieces.

Q-How long will my order take to complete?
A- Most orders take approximately 2 – 3 weeks to complete once the embroidery design has been approved by the customer.  We complete each customer’s request as quickly as possible in the order that it has been received.  Any orders that require completion prior to the normal turn over time will be assessed a rush charge.  Occasionally, garments or items that you have chosen may be out of stock.  When this happens, we will contact you.  With your approval, we will back order the items and fulfill the order as quickly as possible.

Q- Can I use any of the stock designs I found on your web site?
A- Yes, By The Sea Embroidery has permission to use any of these designs with the merchandise and services that we provide.

Q- Can these stock designs be resized?
A- Yes, but with limitations.  A very small design can not be transformed into a large jacket back design.  The general rule is that most of these stock designs can be re-sized up or down by 20%.  There is a fee for the resizing of any stock design.

Q- Can I get my own design sewn onto an item?
A- A personal graphic design can be transformed into an embroidery design through a process called digitizing.  Our digitizing company will provide us with a quote for the cost of digitizing prior to production.  Once the payment for the digitizing has been received they will provide you with a vector graphic of your design for your approval.  After approval of the vector graphic, they will turn your design into a work of art able to be sewn on to your item.

Q- Can I get any design I want sewn onto an item?
A- No. We can not reproduce in any way or form a design that has been trademarked or copyrighted without written permission from the company or person(s) that own that design.

Q-What forms of payment do you accept?
A- We accept Visa, MasterCard and Discovery.  Personal checks are not acceptable.  Credit card orders on our site are processed on a secure server.  The credit card information is encrypted using a 128 bit SSL protocol.  If you are uncomfortable entering your credit card information on our web site feel free to call us with the information.

Q- How do I have my order shipped to me?
A- We use UPS Delivery Service and the USPS.  Shipping costs will be determined upon completion of your order and charged to your account once the package has been shipped.

Q- Do you accept returns?
A- Personalized items are not returnable unless the item was received damaged or the personalization was incorrect due to our error. We make every effort to insure that your sizes, quantities and personalized embroidery is correct by contacting you via e-mail or phone for verification before production. Sizing may vary from brand to brand, so we ask that the information you provide us is correct and accurate.

Contact

By The Sea Embroidery
2511 Fire Rd
Unit B7
Egg Harbor Township, NJ 08234
Phone 609-241-8931
Fax 609-241-8932
Email Us

Hours of Operation

Monday - Friday 10 a.m. - 6 p.m.